Desktop App & Tracking
Why isn't my day showing on the dashboard?
The usual reasons a day is missing or incomplete on the web dashboard, and how to fix each one.
The most common reason is that the day hasn’t been logged yet. DoTally’s dashboard shows only time you’ve logged from the desktop app. Open the app, go to that day and select I’m done for Today, Log Everything.
You haven’t logged the day yet
How to tell: the dashboard says No apps synced yet, and the desktop app still shows Pending time for that day.
Fix:
Open the DoTally desktop app.
If it’s an earlier day, select it in the calendar under Week or Month. Days with time still to log show as pending.
Select I’m done for Today, Log Everything, or See Recorded Activities And Choose Manually, then Log Selected.
You can log any day from the last 90 days. After that, the recording is deleted from your computer.
You’re looking at a different day
How to tell: you open the dashboard and see yesterday, or Friday on a Monday. When nothing is logged for today yet, My Work opens on your last workday instead.
Fix: use the date arrows at the top of My Work to go to the day you want.
Recording wasn’t on
How to tell: the desktop app shows no time at all for that day.
Fix: DoTally records only after you select Start My Day, and not after you quit the app. Time that wasn’t recorded can’t be logged later. If your Administrator has turned on manual time, you can add it on the dashboard with Log manual time.
Logging didn’t go through
How to tell: after you select a Log button, the desktop app shows a message under it that starts Couldn’t send your time to your dashboard, followed by the reason, such as a lost network connection. The time stays Pending.
Fix: DoTally needs an internet connection to log. Check you’re online and log again. Nothing is lost: your recording stays safe on your computer until it’s sent. If the message keeps coming back, email support with a screenshot of it.
The desktop app is signed in to a different account, or signed out
How to tell: click your profile picture in the desktop app and check the account. If the app shows Log In, it has signed you out. That happens only if you haven’t opened the app for 30 days, or your password changed. You may have seen a DoTally signed you out notification.
Fix: sign in with the same account you use on my.dotally.app, then log the day. Time you recorded before signing out is kept.
Your workspace’s trial or subscription has ended
How to tell: the desktop app has stopped recording and shows Trial Expired, and the dashboard shows a banner saying your workspace trial has ended.
Fix: your workspace’s Administrator needs to choose a plan. Once they do, you can log again. See What happens when my 14-day trial ends?
Your hours show, but not the breakdown
How to tell: the day shows logged time, but not which apps were productive, neutral or unproductive.
It’s still being analysed. Straight after you log, the day may show Updating breakdown. Give it a minute and refresh.
The breakdown is out of date. If you see Re-run AI Breakdown, the apps you logged changed after the last analysis. Select it.
Your workspace is on Team StartUp. The AI breakdown is part of DoTally Sense on Team Professional. Your logged, active and away time still show; scores need Team Professional too.
Still not working?
Email awesome@dotally.app and include:
the date that’s missing,
your desktop app version (click your profile picture in the app; it’s at the bottom, as “DoTally App v.…”),
your computer’s operating system and version, and
the email address you sign in with.
Available on: every plan and role.
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